Office  626-797-6295  
Fax  626-794-5552  
1999 Kinclair Drive, Pasadena, CA 91107-1017  
E-mail Address 
 Kinneloa@outlook.com 
 

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Information About Your Water Service

ABOUT OUR WATER SOURCES

The KID service area overlays the Raymond Basin, a vast underground water storage aquifer bounded on the north by the San Gabriel Mountains, on the south and east by the Raymond Fault, and on the west by the San Rafael Hills. 

Water from rainfall and mountain snow percolates or soaks into the underground basin where it is stored in soils and rocks. Because of its natural formations and barriers, the Raymond Basin is replenished by surface water flows from the San Gabriel Mountains. KID's customers use approximately 700 acre-feet of water per year, which equates to 228 million gallons.

KID's water is supplied from two deep wells, the Wilcox Well and the K-3 well. These wells range in capacity from 550 to 760 gallons-per-minute. Additional water is supplied from five horizontal wells (water tunnels) ranging in capacity from 25 to 170 gallons per minute. This water is stored in ten reservoirs with capacity of between 125,000 to 1,250,000 gallons.  The KID only provides water from these local sources and does not use water from other agencies or water imported from the Colorado River or from Nothern California.

ABOUT WATER QUALITY

The quality of KID water sources is insured by testing monthly for chemical contaminants and semi-monthly for bacterial contaminants to be sure that all standards set by the Drinking Water Division of the State Water Resources Control Board are met. A water quality report is sent annually to customers prior to July 1 and is also available on this web site.

WATER RATES

The KID water rate has two components.  The first component is a readiness to serve charge which is shown on the billing statement as Daily Service Charge and is $2.08 per day or $63.26 for an average monthly billing cycle.  This charge is computed on the actual number of days between meter readings.  The second component is a volumetric charge which is shown on the billing statement as Usage Charge and is $4.17 per unit which is equivalent to one hundred cubic feet (CCF) or 748 gallons.  These rates are effective starting January 1, 2017.

A gallon of tap water costs less than one penny.  For the cost of one bottle of "designer" water you could refill it more than 2,000 times with our "tap" water which receives more stringent water quality testing.  One thousand gallons serves a typical consumer for about 20 days, so tap water is not very expensive.  Of the amount charged for 1,000 gallons, about $0.30 to $0.50 is for treatment; the rest is for paying for installation and perpetual maintenance of the pipes in the street, the well and pumping facilities, the salaries of the employees who work for us and the general expenses of running the company including electricity, insurance, vehicles and fuel and general office expenses.

PAYING YOUR BILL

Please pay your bill by check or money order as soon as you receive it. Mail your payment to the Kinneloa Irrigation District office at the address shown on the front of the statement or drop it in one of the KID Courtesy Drop Boxes as shown at the bottom of the statement. Payments not received on or before the fifth (5th) day of the following month are not shown as credited to this statement.  Failure to receive a bill will not relieve the customer of any of their responsibilities for non-payment penalties.  Note:  If you wish to pay your bill by the automatic electronic debit process, click on the "My Account" button on our website to dowload an application.  Credit cards are not accepted at the office but may be used by clicking on the "My Account" button and following the online payment instructions.

DELINQUENT PAYMENTS

A bill becomes delinquent if not paid by the fifth (5th) day of the following month.  On the twentieth (20th) day of the month following presentation, which is approximately forty-five (45) days from the billing date, a penalty will be charged and a Late Notice will be mailed to the water service Customer.  If a payment of at least the past-due balance is not made by the shut off date on the Late Notice, the water service is subject to termination.  At least forty-eight (48) hours prior to actual termination, the District shall make a reasonable, good faith effort to contact an adult of the residence.  Water Code Section 22282 states that a District may refuse service to any land if outstanding charges from services already rendered such land have not been paid within a reasonable time.  Water Code Section 25806 states that any charge for services not paid shall constitute a lien on the land upon which the service was rendered, even though the indebtedness may have been incurred by other than the owner.

RECONNECTION FEE

There will be a minimum charge of $50.00 to turn on or reconnect any meter to the system for non-payment of a bill or any other reason.

REJECTED PAYMENTS

Pursuant to Civil Code 1719, the Kinneloa Irrigation District will make demand upon a maker for a payment rejected by the financial institution for any reason.  Rejected items are subject to a minimum $30.00 service charge.  Water service may be discontinued if a replacement payment is not made in a timely manner upon demand.

DISPUTED BILLS

Should you question the bill, please request an explanation and/or investigation by writing the District office within 10 days of the billing date. Non-payment of a disputed or protested bill is not an excuse or mitigating circumstance. All bills must be paid on time. Your complaint should include the following: 1. A copy of your bill; 2. A letter explaining why you think the bill is incorrect; 3. A check or money order for the amount owed KID.

LATE PENALTIES

Any water service which is delinquent in payment will be charged a one time delinquency charge in the amount of $15.00 and a simple interest amount at the rate of 10% per annum on the unpaid balance.

If you have any further question please feel free to give our office a call at 626-797-6295.  If we are not available to help you, please leave a message on our voice mail.

YOUR ELECTED BOARD OF DIRECTORS

The elected Board of Directors consists of five members who generally serve overlapping four-year terms. Each member represents one of the District's five divisions of approximately equal population. The Board elects one of its members to serve as Board Chairman, one member to serve as Secretary and one member to serve as Treasurer.

Correspondence to the Board of Directors may be addressed to 1999 Kinclair Drive, Pasadena CA 91107-1017 or you may send an e-mail to BoardofDirectors@kinneloairrigationdistrict.info.

WHERE AND WHEN ARE BOARD MEETINGS HELD?

Regular KID Board meetings are held at 1999 Kinclair Drive, Pasadena, every third Tuesday of the month at 7:30 P.M. You are cordially invited to attend our meetings.  Agenda packets are available on this web site prior to the meeting.

KID IS AT YOUR SERVICE

KID is on call 24 hours, seven days a week for emergency assistance. KID is responsible for repairing problems on the street side of the water meter. However, due to the Rules and Regulations of the District and insurance limitations, KID personnel may not make repairs on the customer's side of the meter. Customers who may be away from home or planning vacations should send a letter to KID authorizing our personnel to shut off water in case of problems and whom to contact for repairs to customer's property. You should let those contacts know that they may be called and arrange for financial responsibility.